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Frequently Asked Questions

No, you can choose to check out as a guest or setup an account on the checkout page

We accept online banking, or credit card with 3% surcharge

You can also choose to set up an account with us to pay by following month.

We use all leading New Zealand freight companies, or you can choose to pick up from us.

Our dispatch officer will determine the best option for your order depending on size, weight and address.

We have accounts with nzcourier, PBT courier, Amarax(Fastway)

PBT transport, Mainfreight, TIL freight

It takes approximately 2-3 working days for the urban areas (Please note delivery times may vary depending on delivery address). Please allow 1-2 extra days for rural delivery.

When your order is dispatched, you will receive an email that will provide you with a tracking number and link to the freight carrier’s website. This will allow you to track the progress of you

We offer 5 years warranty for most of the shelving and racking systems. 

Yes, in New Zealand, pallet racks should be securely bolted to the floor to comply with the New Zealand standards for pallet racking safety. This is an essential safety measure that helps ensure that the pallet racking system is stable, secure, and can withstand the forces that may be exerted on it during normal use or in the event of an earthquake. M12 x 100 screw bolts are recommended by engineers to comply with consent. These bolts are designed to provide a secure and reliable connection between the pallet racking system and the floor, helping to prevent accidents, damage, or collapse of the system. It is important to follow the manufacturer's installation instructions and the New Zealand safety standards to ensure that the pallet racking system is properly installed and securely bolted to the floor. Additionally, regular inspections and maintenance are essential to ensure the ongoing safety and reliability of the pallet racking system.
Due to New Zealand's susceptibility to earthquakes, all pallet racking systems installed in the country must have a building consent from the local council. This means that anyone planning to install a pallet racking system must obtain the necessary consent, which involves submitting several reports, including a structural engineer report and a fire report. In some cases, the local council may also require additional reports such as an emergency lighting report or an engineer peer review. Fortunately, Platinum Storage Solutions has a team of professionals with extensive experience in pallet racking installation and compliance with local regulations. Their team can assist clients with obtaining all the required reports and navigating the consent application process. With Platinum Storage Solutions' help, clients can have peace of mind knowing that their pallet racking system is installed correctly and meets all the necessary safety standards.
Pallet racking weight capacities can vary depending on several factors such as the manufacturer, size, and design of the rack. It is important to note that the weight capacity of a standard pallet rack beam is typically around 1000kg, although this may vary depending on the specific rack design and specifications. Therefore, it is crucial to consider the weight capacity of a pallet rack before storing heavy items to ensure the safety and stability of the rack and prevent any potential accidents or damage to the stored products.

Frequently Asked Questions